Refund & Cancellation Policy

If you (the student) cancel a confirmed session more than 48 hours before its scheduled start time, you will receive a full refund to your original payment method.

Cancellations made less than 48 hours before the session start time are non-refundable, as your coach has already reserved that time for you.

If a coach cancels a confirmed session for any reason — illness, emergency, scheduling conflict or otherwise — you receive an automatic full refund. You will be notified by email and the refund will be initiated the same day.

Student no-show: if you do not attend a confirmed session without cancelling at least 48 hours in advance, the session is treated as completed and is not refundable.

Coach no-show: if your coach does not show up to a confirmed session, you receive a full automatic refund once the no-show is verified.

Online courses are refundable within 7 days of purchase, provided that no lessons have been watched.

Once you have started watching any lesson in a course, that course is non-refundable. This is because course content becomes immediately accessible after purchase.

Eligible refunds are processed automatically through Stripe to the original payment method used at checkout. You do not need to share card details with us.

Refunds typically appear in your account within 5–10 business days, depending on your bank or card issuer. We will send you a confirmation email when the refund has been issued.

If something went wrong with a session or course and you believe you are entitled to a refund outside the rules above, please contact us within 7 days of the session date (or course purchase). We will review the details and respond within 5 business days.

Contact: support@sportconnect.com