Privacy Policy

We collect the following categories of personal data:

• Account data: name, email address, password (hashed), profile photo, role (coach or student).
• Profile data: sports, skill level, bio, qualifications, certifications, languages, location.
• Payment data: billing details and transaction history. Card numbers are handled directly by Stripe and never stored on our servers.
• Communications: messages, reviews, and support requests exchanged through the Platform.
• Usage data: pages viewed, features used, device and browser information, IP address, and approximate location derived from your IP.
• Cookies and similar technologies — see the Cookies section below.

We use your data to:

• Create and operate your account.
• Match students with relevant coaches and courses.
• Process bookings, payments and payouts via Stripe.
• Send transactional emails (booking confirmations, receipts).
• Provide support and respond to your requests.
• Detect, prevent and investigate fraud or abuse.
• Improve and personalise the Platform, with appropriate safeguards.
• Comply with legal obligations.

The legal bases we rely on under the GDPR include performance of a contract (Art. 6(1)(b)), legitimate interests (Art. 6(1)(f)), legal obligation (Art. 6(1)(c)) and, where required, your consent (Art. 6(1)(a)).

We do not sell your personal data. We share data with the following categories of processors strictly to operate the Platform:

• Stripe — payment processing and payouts.
• Supabase — secure database hosting, file storage and authentication.
• Cloudflare — application hosting and DDoS protection.
• Transactional email providers — to send booking and account emails.
• Analytics — privacy-friendly product analytics to understand how the Platform is used.

Where these processors are located outside the European Economic Area, we rely on appropriate safeguards such as Standard Contractual Clauses.

We retain your data only for as long as we need it:

• Active accounts: for the lifetime of your account.
• Deleted accounts: personal data is deleted or anonymised within 30 days of your deletion request, except where we are required to keep records for legal, accounting or fraud prevention purposes.
• Payment records: retained for up to 7 years to comply with tax and accounting laws.
• Support communications: retained for up to 2 years.

If you are in the EU, UK or EEA, you have the following rights under the GDPR:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate or incomplete data.
• Erasure — ask us to delete your data ("right to be forgotten").
• Restriction — ask us to limit how we process your data.
• Portability — receive your data in a structured, machine-readable format.
• Objection — object to processing based on our legitimate interests.
• Withdraw consent — where we rely on your consent, you can withdraw it at any time.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, email privacy@sportconnect.com.

We use a small number of cookies and similar technologies:

• Essential cookies — keep you signed in and protect against fraud. These cannot be disabled.
• Preference cookies — remember settings such as your sport filters and theme.
• Analytics cookies — help us understand how the Platform is used so we can improve it. These are only set with your consent where required by law.

You can clear cookies in your browser at any time. Disabling essential cookies may break parts of the Platform.

You can request deletion of your account and personal data by:

• Emailing privacy@sportconnect.com from the address on your account, or
• Using the "Delete account" option in your account settings (where available).

We will confirm your request and, unless we are legally required to retain certain records (for example, financial records for tax purposes), permanently delete or anonymise your data within 30 days.

The data controller responsible for your personal data is EveryCoach. You can reach our team at:

• Email: privacy@sportconnect.com
• General support: /contact